Digital key
What is the difference between closing and opening an app versus logging out and logging back into the app?
When you close and reopen an app, you temporarily end the app and start it again. This can resolve temporary issues such as slow responsiveness or app freezing. On the other hand, when you log out of the app and log back in, you are signing out of ...
How do I properly lock my vehicle?
To ensure the security of your vehicle, we ask you to always use the EnterpriseGO App to lock it - even during brief interruptions. This practice is crucial as it helps to properly secure your vehicle, regardless of the length of your absence. Even ...
Do I always need an internet connection for my digital key?
To open your vehicle, you first need the key on your phone. To transfer it, an internet connection is necessary. Please find a stable connection outside to ensure a smooth transfer. Once the key is transferred to your phone, you do not need to ...
Booster seat
Optional for children from 5 years the so-called booster seat.
How do I start the car?
All vehicles in the Enterprise-GO fleet have the key already integrated. In order to start the vehicle, all you need to do is download the app, verify yourself and then use the app to open and close the vehicle. The key is built into the vehicle! ...
Can I add or remove extras at a later date?
Adding extras after the fact is not possible. If you still require an additional feature, you can simply cancel the current booking and then rebook with the desired extra!
What is the difference between an Enterprise GO booking and a ''classic'' Enterprise booking?
We would be happy to explain in detail what the difference is between the two products Enterprise GO and Enterprise: Enterprise: As you know it, the ''classic'' booking via the website or via a third-party provider. Here you book a vehicle at a ...
Location authorisation in the settings
S'il te plaît, assure-toi avant de commencer ta location que tu as activé l'autorisation de localisation pour l'utilisation de l'application EnterpriseGO dans les paramètres de ton téléphone, afin de garantir un processus fluide.
Can I transport pets in the Enterprise GO vehicle?
Pets are allowed in the Enterprise GO vehicles. However, please note the safety regulations for pets and that any necessary special cleaning costs must be borne by the hirer. These will be charged at cost, but at least with a special cleaning fee of ...
Is it possible to rent commercial vehicles for transport with Enterprise/Enterprise GO/Enterprise-Minilease?
At Enterprise/Enterprise GO/Enterprise-Minilease it is currently not possible to rent commercial vehicles for transport.
What does the Enteprise GO icon/ICON look like in the Appstore/Playstore?
If you find your country under the following list: https://support.enterprise-go.ch ,you can download the app in the Playstore/Appstore. To avoid confusion, here is what the ICON should look like in the Store: Enterprise GO ICON/LOGO: App Store: ...
What currency are the rates on Enterprise GO in?
All prices on Enterprise GO are always quoted in Swiss francs and include VAT.
Log in on one device ONLY
Please log in to the application using one device. For security reasons, our digital key requires a singular bluetooth source to function. Logging in to one account and downloading your digital key to multiple devices will invalidate the digital ...
I can not open the car with the digital key ( iOS)
Go to Settings, scroll down to the 'Enterprise GO' app. Go To 'Locations'. It is important that you choose : ALWAYS and not select 'When using the app'. This is a temporary fix until we can provide you with the next app update.
I can not open the car with the digital keys (Android)
Some users using Android with the latest version of the Enterprise GO app , may need to manually allow the 'nearby devices' permission to load the digital key. This Process should only take a few seconds. It is important that you choose : ALWAYS and ...
I cannot open the vehicle. What can I do?
Please make sure that the vehicle you are standing by is the booked and correct vehicle (licence plate). Stand on the driver's side of the reserved vehicle. If your screen says that the vehicle is connected but it will not open or close, try again by ...
Your digital key at EnterpriseGO: Everything you need to know!
To receive a digital key, it is first necessary that you have made a booking with EnterpriseGO. Once you start your rental and your rental period begins, the digital key will be available in your EnterpriseGO app. This means that you can conveniently ...