Before the rent
What features do Enterprise GO vehicles have?
At Enterprise GO, you can look forward to the majority of our vehicles being equipped with above-average high-quality features. When you sit in one of our cars, you can often enjoy extras such as rearview cameras that make parking easier, seat ...
Can I start my rental earlier?
At EnterpriseGO, we do everything to ensure that your car is ready exactly when you've booked it. It may sound simple, but it involves a lot of planning and organization. Every car undergoes a final check and is cleaned thoroughly before handover. ...
When will I receive the digital key from Enterprise GO ?
We're pulling out all the stops to ensure that your vehicle is ready and waiting for you at the selected Enterprise GO location right on time for your reservation. Just before the start of your rental, we will provide you with all the vehicle details ...
The pickup of your vehicle at Enterprise GO - 60 minutes of flexibility!
At EnterpriseGO, our main concern is to make car rental as convenient and stress-free for you as possible. We would like to point out that you have up to one hour after the pickup time you reserved at the Enterprise GO station to collect your rented ...
The booked vehicle category has not been delivered.
We do everything we can to keep our fleet in top condition so you always get the car you want. But sometimes unforeseen events play tricks even in digital car rental and your dream car is just not available. But don't panic! There is no giving up ...
Can I return the EnterpriseGO vehicle at an Enterprise station abroad?
We understand that you may want to drop off your Enterprise GO vehicle at an Enterprise location abroad. However, this is unfortunately not possible. Our Enterprise GO app has been specifically developed for the Swiss market and is designed to return ...
When do I need an international driver's license?
For safety reasons, we regretfully cannot accept driver's licenses that are not issued in Latin script. This ensures that there are no misunderstandings and that we can accurately record your information. If your driver's license is not in Latin ...
What should be considered with electric vehicles ?
It is important to know that it is always your responsibility to educate yourself about the specifics of e-mobility when deciding to go for an electric vehicle. Particularly, the vehicle's range and the different charging options are important ...
Can I rent an Enterprise GO vehicle as a novice driver or a newly licensed driver?
Drivers who are under 25 years old are referred to as novice drivers. Newly licensed drivers, on the other hand, are drivers who have held their driver's license for less than 2 years, regardless of their age. At EnterpriseGO, we understand that ...
Reflective vest and first aid kit
All vehicles are equipped according to the legal requirements in Switzerland. However, it is important to know that unlike in other European countries, there is no legal requirement or obligation in Switzerland to carry a reflective vest or a first ...
Can I rent multiple cars for the same period of time?
A reservation with Enterprise GO is always only stored for the renter who is registered and verified. Since you can only drive one car at a time, multiple reservations for the same period of time do not make sense and are therefore not possible and ...
Is there any GO vehicle with a trailer hitch?
Our GO vehicles do not have trailer hitches, as towing and hauling with our rental vehicles is generally prohibited. Therefore, you are not allowed to attach trailers, caravans, or other vehicles to our rental vehicles. We would also like to point ...
Pets in Rental Vehicles
Bringing pets is generally not prohibited. However, please note that pets can leave hair, dirt, and odors in the vehicle. Therefore, it is important to thoroughly clean the vehicle after the rental to avoid additional fees for a special cleaning. For ...
Can I make changes to my reservation?
We understand that plans can sometimes change. Unfortunately, it is no longer possible to make changes to your confirmed reservation. But don't worry, we have a solution for you. If you would like to modify your current reservation, we recommend ...
Is the car cleaned inside and out?
All vehicles are always cleaned inside and out, this is part of our service.
Technical condition of the rental car
Our rental cars are well maintained and serviced. Here's what to do if a warning light does come on. Follow these steps: 1.please inform us via email: support@enterprise-go.ch 2. send us a photo of the indicator light that comes on. 3.provide us with ...
Do I get a confirmation that I have returned the vehicle and that the tank was full?
With Enterprise-Go, there is no confirmation that the vehicle has been delivered.
Can I change the vehicle category afterwards?
We understand that your needs may change, and you may require a different vehicle category. Unfortunately, the EnterpriseGO app currently does not allow you to upgrade or downgrade your category afterward. But don't worry, we have a solution for you! ...
Am I insured against loss and damage with Enterprise GO via my credit card?
Please check this before booking a car through the Enterprise GO app. Every credit card has a different insurance policy with car rental companies. Tip: we offer two packages, click here to go to the article: ...
What fuel do I need to use on my vehicle?
Our fleet consists of vehicles that are fuelled with two fuels, either unleaded (petrol/petrol/gasoline) or diesel. How do I know which of the two fuels I should use? The easiest way is via the fuel filler cap Unleaded (petrol/petrol/gasoline) Diesel
How long do I need to have a driving licence to rent a car with Enterprise GO?
Generally, the minimum age for any driver is 21 years and you should have held your driving licence for at least 1 year.
Partner Rewards/Fidelity Programme
Currently you cannot use your frequent flyer number with Enterprise GO as this is a Swiss product.
May I use ferries - what should I consider?
In principle, the use of our cars on ferries is allowed! However, there is some important information you should be aware of. In most cases, the ferry company requires a pre-registration with the vehicle's license plate. Since the allocation of the ...
How do I know if my vehicle is equipped with winter tyres?
The abbreviation M+S stands for "Mud and Snow". These tyres are intended for use in winter, i.e. mainly on roads with mud and snow, and are marked accordingly.
What is the fuel policy ?
When you pick up your EnterpriseGO rental car, please make sure that the tank is completely full. When returning the vehicle, you are obligated to return it in the same condition, with a full tank. This policy allows you to pay only for the fuel ...
Until when can I cancel my booking?
Cancellation of the rental is possible at EnterpreiseGO at any time. If you cancel your rental within 24 hours prior to the scheduled rental time, we unfortunately cannot provide a refund. We understand that unforeseen circumstances may arise that ...
Do I have to pay a deposit/security hold with Enterprise GO?
With Enterprise GO, in contrast to the ''classic'' booking, no deposit/deposit/security holld be blocked.
Prepaid fuel
Unlike the classic booking, there is currently no option with Enterprise GO to pay for the fuel before the rental and return it empty afterwards.
Can I choose a specific model in the URBAN/KOMBI/SUV & VAN/PREMIUM category?
Before your booking, we would like to point out that the availability of vehicle categories cannot be guaranteed firmly. This means that we cannot promise to provide you with a specific brand or model of vehicle. The images presented on our website ...
What is the minimum period for which I can rent a vehicle?
As with a 'classic' booking, with Enterprise GO you can rent a vehicle for a set period of time. All vehicles are rented on a 24 hour basis. You can rent a vehicle for less than 24 hours, but please be aware that 24 hours will be charged.
I want to return my vehicle early, will I get a refund for the unused day?
Please be advised that if you wish to return your Enterprise GO vehicle early, no refund will be given.
Can I register a second driver with Enterprise GO?
Yes, a second driver can drive your vehicle. However, as a renter with Enterprise GO, you still bear full responsibility for the vehicle, regardless of who is driving it. This means that you are liable for any damages or traffic incidents that occur ...
Cleaning and cleanliness of our Enterprise GO vehicles
We at Enterprise GO place great emphasis on cleanliness and hygiene, and thoroughly clean all of our vehicles after every rental. This way, you can be sure to always find a clean car with us.
Can I smoke in the vehicle?
No. Smoking in our rental vehicles is prohibited under all circumstances. If you smoke in the vehicle, a cleaning fee of CHF 500.00 will be charged in addition to the total rental cost.
What is the difference between Enterprise GO and Enterprise Minilease?
Enterprise GO: Enterprise GO is the leading autonomous app-based car rental solution in Switzerland. The straightforward and simple registration process allows users to book within minutes and drive straight away. Please be informed that the ...
Do we accept cash, debit card or money order at Enterprise GO?
No. Unfortunately, only a real credit card is accepted at Enterprise GO. These details should be provided in the last step under ''Confirm and Pay''.
What does the Swiss vignette look like and where is it located?
All vehicles in our fleet have a vignette on the windshield (generally on the top left). The vignette is changed by us every year and looks like this (colors vary) :
There is a QR code on the windscreen of my vehicle - what is it for?
The QR code will take you directly to our Help Desk where you will find many FAQs.
Can I have my Enterprise GO vehicle delivered or collected? (delivery&collection)
Enterprise GO is the leading app-based car rental solution in Switzerland. The straightforward and simple registration process allows users to book within minutes and drive straight away. Enterprise GO locations are located throughout Switzerland for ...
Can I make a booking with Enterprise GO using a prepaid credit card?
With Enterprise GO, you can only make bookings using conventional credit cards or Debit-credit cards. Prepaid Creditcards are unfortunately not accepted. Please note that our system cannot confirm reservations made with a prepaid credit card. These ...
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