Während der Miete
Can I end my rental early?
We fully understand that plans can change from time to time. If you wish to return your vehicle earlier than planned, that is absolutely not a problem. You can simply drop off your car at the GO Station you selected during your reservation and end ...
Personal Items in Rental Cars?
An often confusing topic pertains to the protection of your personal items during your rental car journey. Therefore, we would like to clarify that our standard coverage primarily focuses on the protection of the vehicle and liability ...
Damage Discovered Caused by Others – What to Do?
If you discover damage to the vehicle caused by a third party during your rental period with Enterprise GO, you should follow these steps: Document the Damage. Take photos from various angles to provide evidence of the vehicle's condition at the time ...
Can I use the EnterpriseGO parking lot as a general parking lot during my rental?
Please do not use EnterpriseGO parking spaces for your vehicle during your rental period! We understand that you may be tempted to use a vacant EnterpriseGO parking space, especially when the parking situation in the city is difficult. However, these ...
Can I use the Enterprise GO parking spaces for my own use?
Please do not use EnterpriseGO parking spaces for your vehicle during your rental period! We understand that you may be tempted to use a vacant EnterpriseGO parking space, especially when the parking situation in the city is difficult. However, these ...
What do I have to consider in case of an accident and how do I proceed?
Please proceed as follows in the event of an accident. 1. secure the accident site Switch on the hazard warning lights Put on a warning waistcoat Set up a warning triangle at a distance of about 100 metres. In the event of minor damage, remove the ...
Traffic and ordinance violations, fines and tickets
As a renter, you bear full responsibility for all costs and fees associated with traffic and regulatory offenses. This means that if you receive a ticket or a fine, you are responsible for settling these costs. We are legally obligated to provide ...
Service lamp lights up what now?
If the service light comes on, you can drive at least 1000-1500 km with the vehicle without risk. This can be easily determined on the on-board computer. However, if you plan to drive a longer distance, you should contact us or visit one of our ...
Can I extend my current rent ?
Unfortunately, it is currently not possible to extend your rental duration directly in the EnterpriseGO app. But don't worry, we have an easy way for you to extend your rental. To adjust your rental period, we kindly ask you to use our online form. ...
Damage to the vehicle
If the vehicle has external damage that has not yet been recorded or documented, go to the menu item "Booking details" ⇾ "Vehicle condition" and press "Record new damage". Take several pictures from different angles of the new damage so that we can ...